Meetings and event cancellations may be inevitable, but burned bridges don’t have to be. Though, not exactly an art or science, there are right and wrong ways to call off a booking. And handling the situation with diplomacy and tact can often make things easier for every party involved.
The best way to ensure things go [...]
At the center of Cancun’s hurricane recovery effort is a $20 million beach recovery program, scheduled for completion April 30, 2006. The project primarily is focused on renewing and restoring the southernmost beach along the city’s hotel strip, and is designed to do so without disturbing visitors currently enjoying the reopened beaches.
Attractions and hotels are [...]
Holiday Inn’s new eHost went live last month. The virtual concierge service is the first by a major hotel chain. Accessed via hotels’ free high-speed Internet access systems, eHost gives Holiday Inn guests 24-hour access to the information normally provided by a traditional concierge, including area dining options, attractions, movies, shopping, transportation, and events in [...]
A decline in requests has led many hotels to reduce its number of smoking rooms in recent years, but now a major chain has gone smoke free and family-friendly Disney hotels have kicked the habit. At the beginning of the year, Westin Hotels & Resorts became the first hotel chain to introduce a brand-wide smoke-free [...]
“The Lighter Side of Business Travel” is a collection of 90 cartoons, originally published in the legendary New Yorker Magazine, that capture the business travel experience from airport security screening to hotel wake-up calls. The National Business Travel Association (NBTA) partnered with The Cartoon Bank to produce the book, billed as a great gift for [...]
“Mileage Pro: The Insider’s Guide to Frequent Flyer Programs” gives travelers advice and tips for managing and maximizing frequent flyer programs, including choosing the best program, how to reach elite status, identifying optimum awards, and exchanging miles and points among programs. Aimed at road warriors, miles junkies and even infrequent travelers, this book offers useful [...]
Delta has received approval from the United States Department of Transportation to expand into 11 new markets across Europe and the Middle East this summer. By June, when non-stop flights to Kiev, Ukraine, are expected to begin from New York-JFK, Delta will become the world’s leading carrier across the Atlantic, offering more flights and destinations [...]
After a rocky 18 months of attempting to “challenge the status quo,” Independence Air shut down operations on Jan. 5, canceling its more than 200 daily departures to 37 destinations, and filing for bankruptcy.
Under section 145 of Congress’ Aviation and Transportation Security Act (Nov. 19, 2001), U.S. airlines must offer stand-by transportation to passengers holding [...]
