Meetings and event cancellations may be inevitable, but burned bridges don’t have to be. Though, not exactly an art or science, there are right and wrong ways to call off a booking. And handling the situation with diplomacy and tact can often make things easier for every party involved.
The best way to ensure things go [...]
It looks as if the Western Hemisphere Travel Initiative (WHTI) for land and sea ports of entry requiring U.S. travelers returning from Mexico, Canada and the Caribbean to carry a passport may not go into effect until, at the earliest, June 2009.
Miami City Commissioner Michelle Spence-Jones couldn’t believe local hotels were going outside of the city to hire thousands of workers when people in Miami needed work, so she decided to do something about it. Spence-Jones approached hotel executive Julie Grimes, and together they started the Hospitality Institute, which provides career training, coaching and job fairs for the homeless, unemployed and otherwise disenfranchised
Six new questions to help travel buyers understand hotels’ environmental and dynamic pricing policies were added to the National Business Travel Association (NBTA) Modular Hotel RFP for the 2009 bid season.
Team San Jose, a management team with members from the city’s convention and visitors bureau, labor unions, hotels and arts organizations, was awarded a five-year contract to manage the McEnery Convention Center and Civic Auditorium after the City Council voted unanimously to renew its contract on Dec. 17. The decision comes more than a year before the current contract is set to expire, in June 2009.
Robert Hodge, former director of the Austin Convention Center in Texas, says he changed customer evaluation scores on surveys in order to boost employee morale. But, the grand jury says that 16 instances of tampering between 2005 and 2007 were done with an intent to defraud.
The Palm Beach County Convention & Visitors Bureau has taken proactive steps to make sure funds will not be misappropriated in the future, says a follow-up review written by the Palm Beach County Clerk & Comptroller Office. Between June 2003 and October 2006, the CVB’s comptroller Donna Duffer wrote 222 checks made payable to herself, totaling $1.589 million; she pleaded guilty to grand theft and money laundering charges in July 2007 and was sentenced to 10 years in prison.
New hires, awards and promotions throughout the Southeast and Southwest.
