Plan Your Meetings

At your service: Nicole Howell, banquet server

Ever wonder who is behind the scenes, helping you create flawless events? This occasional series introduces you to the frontline employees who help make your meetings and events extraordinary.

Name: Nicole Howell
Occupation: Banquet Server
Location: Peabody Hotel, Little Rock, Ark.

“One of the first events at the Peabody [that I worked] as a banquet server was the Miss Wheel Chair America Pageant. This event quite literally touched my heart and soul. Not only were these women some of the most giving and beautiful people I ever have met in my life, they [also] inspired me to be a better person. It was one of the best experiences I have ever had. Once I worked with them, I knew that I would be with the Peabody for a while. I have never had any group of people touch me like that before. I can honestly say it was a privilege and honor to serve them, and I anticipate their return next year.

“This was not the only experience at the Peabody that has touched, elevated or inspired me — there have been several. For instance, there was another convention I worked [that] I believe was here to raise awareness for cancer. There [was a] woman who spoke of losing her entire family to cancer. She was not speaking to me, but I found it very inspiring and invigorating.

“I find that my job is very unique. I meet and serve the most diverse people. For instance, I have served huge celebrities who actually are normal, sweet people just like you and me; I also have served people who have dedicated their entire lives to serving and helping others. Both I find to be touching and unforgettable experiences. I take each story with me forever, all different and meaningful in my eyes.

“I guess what I am trying to say is that I have served [in] many places in my life, but none like this before. Maybe that is why I found it so mind-boggling when you asked me to speak about my experiences here. I don’t really look at where I’m at as a job; I look at it as a life experience and a privilege, something irreplaceable in my heart that I will carry with me always, and I know I will never have the opportunity to experience again. I am so glad I was curious [enough] to venture outside the restaurant business into the hotel business. This is an experience that I would not want to pass up!”

— As told to Kristi Casey Sanders