Hotels and hidden fees
Posted by Kristi Casey Sanders on May 30, 2007 at 10:14 am
Recently, a class-action suit was filed against Starwood Hotels for including mandatory “bell gratuity” and “housekeeping gratuity” fees without disclosing those charges would be added to the guest’s bill when the room is booked and confirmed. Sometimes properties charge resort fees, which take the place of paying gratuities to hotel staff. What is your view on these service charges? Do you add riders to contracts to ensure your attendees don’t have to pay them?
April 9, 2008 at 3:51 pm
To avoid situations Like this as well as saving you lots of time and your company money, you should outsource your site search and selection to a company like HelmsBriscoe. HB is the largest volume buyer of hotel rooms in the world and leveragesd that to the advantage of clients not only for rates but in cases of atrition and the like. HB services are at no cost to meeting planners and their companies so why not use them?